HeartMatch

Privacy Policy

Dating data is sensitive. Here is exactly what we hold and why.

What we collect

Account details (email, password hash), profile information you enter, photos you upload, approximate location, messages you send to matches, and technical data such as device and session information.

Why we collect it

To create your profile, show you compatible members, calculate distance, deliver messages, prevent abuse, take payment for membership, and improve the service.

Who can see what

Your photos and profile are visible to other signed-in members, unless you have blocked them or hidden your profile. Your email address, exact coordinates and payment details are never shown to other members.

Photos and storage

Photos are held in private storage and served through short-lived signed links. Deleting a photo removes it from storage.

Location

We store a city label and approximate coordinates so distance filters work. We do not track your movements in the background.

Messages

Messages are stored so conversations persist across devices. Access is restricted to the two members in a match, and to a small number of staff investigating a report.

Retention and deletion

You can delete your account from Settings at any time. Profile, photos and messages are removed; limited records may be retained where required for safety, fraud prevention or accounting.

Your rights

You may request a copy of your data, ask us to correct it, or ask us to erase it. Contact us from Settings and we will respond within one month.

See also our Terms of Membership.